Refund Policy

Last Updated: September 28, 2026

At Meralis, operated by Astra Lumina LLC, we understand that sometimes an item may not be suitable for you. We accept eligible returns in accordance with this Refund & Returns Policy and applicable consumer protection laws.

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Return Costs

Customers are generally responsible for the cost of returning an item when exercising a voluntary return right, unless the item is faulty, damaged, incorrect, or applicable law requires Meralis to cover the return costs.

We recommend using a standard, trackable postal service when returning an item.

Please keep your proof of postage and tracking information until your return has been processed.

The parcel remains the customer's responsibility until Meralis confirms that it has been received at the designated returns address.

Return Conditions

To request a return under our voluntary return policy:

• Items should be returned within 30 days from the date you received your order.
• Returns should include sufficient order information, preferably a copy of your order confirmation or invoice.
• Items should be unused, unworn, and unwashed, except where applicable law provides otherwise.
• Items should be returned in their original condition and, where applicable, with their original packaging and tags.
• Returned items may be inspected before a refund or replacement is approved.

These conditions do not affect any mandatory consumer rights you may have under applicable law.

UK & EU Consumer Withdrawal Rights

If you are a consumer residing in the United Kingdom or the European Union, you may have a statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you, or a person designated by you, receives the goods.

Where you exercise a statutory withdrawal right, refunds and return shipping costs will be handled in accordance with applicable consumer protection law.

Our 30-day return period may provide an additional return period beyond the statutory rights described above.

Nothing in this policy limits or excludes mandatory consumer rights.

Processing Returns

Once your returned item has been received at our designated returns address, it will be inspected and processed. After your return has been processed, we will contact you to confirm the outcome.

If a refund is approved:

• The refund will generally be issued to your original payment method.
• We aim to process approved refunds within 2 business days.
• Returns may take up to 7 business days to process after delivery to our returns facility.
• Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

Original shipping costs are generally handled in accordance with applicable law and the circumstances of the return.

Before You Return an Item

Many order issues can be resolved without requiring a return. Please contact us at contact@meralis.com before sending an item back so that we can provide the appropriate return instructions.

Please provide:

• Your order number
• A description of the issue
• Photographs or other relevant information where appropriate

Please do not send a return to an address obtained from an old policy or third-party source without first contacting us for the current return instructions.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at contact@meralis.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect item
• Any other information that may help us assess the issue

Where an item is confirmed to be faulty, damaged, defective, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Where Meralis is responsible for the return of a faulty, damaged, defective, or incorrectly supplied item, we will cover the applicable return shipping costs.

Important Notes

If an item returned under our voluntary return policy does not meet the applicable return conditions, we may refuse the voluntary return or refund where permitted by law.

Nothing in this policy is intended to limit, exclude, or waive any mandatory consumer protection rights that apply to you.

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Contact Us

For return or refund enquiries, please contact us:

Please contact us before returning an item so that we can provide the appropriate return instructions.