Shipping Policy

Last Updated: September 28, 2026

This Shipping Policy explains how Meralis, operated by Astra Lumina LLC, processes and ships orders placed through meralisofficial.com.

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Shipping Coverage

We currently ship orders to addresses in the United Kingdom and countries within the European Union (EU).

At this time, we do not ship outside the United Kingdom and the European Union.

Shipping Costs

We currently offer free shipping within the United Kingdom and the European Union.

Order Processing & Fulfillment

Orders are generally processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with shipping and tracking information, where tracking is available.

During public holidays, promotional periods, or periods of unusually high order volume, processing times may occasionally take longer.

Estimated Delivery Times

After dispatch, orders generally arrive within approximately 3–6 business days, depending on the destination and shipping method.

Business days are Monday through Friday and do not include weekends or public holidays.

Delivery estimates are approximate and are not guaranteed delivery dates.

Tracking Your Order

Where tracking is available, we will provide a tracking number by email after your order has been dispatched.

Please allow some time for the shipping carrier's tracking system to update after the package has been handed over to the carrier.

Tracking information and delivery updates are provided by the shipping carrier, and delays in tracking updates may occur.

Delivery Address Requirements

Please make sure that your shipping address is complete and accurate before placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if you request re-delivery.

We may be unable to re-deliver an order until any applicable additional shipping costs have been paid.

Lost or Delayed Packages

If you believe your package has been lost or is significantly delayed, please contact us at contact@meralis.com and include your order number.

We will work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.

Delivery delays may occur because of circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, public holidays, transportation delays, or other unforeseen circumstances.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable law.

Undelivered Packages

A package may be returned to us if:

• An incorrect or incomplete address was provided by the customer;
• The customer is unavailable when delivery requires a recipient;
• The customer refuses to accept delivery; or
• The customer fails to collect the package from a carrier pickup location.

If a package is returned because of an incorrect or incomplete address or another reason attributable to the customer, the customer may be responsible for applicable return shipping or re-delivery costs.

Any refund for an undelivered package will be handled in accordance with our Refund & Returns Policy and applicable law.

Customs, Duties & Taxes

For orders shipped within the United Kingdom and the European Union, applicable VAT and other required charges will be calculated and displayed at checkout where applicable.

For deliveries within the United Kingdom and the European Union, customers will generally not be required to pay additional import customs duties at delivery.

If we offer shipping to other destinations in the future, this policy will be updated to explain any applicable customs duties, import taxes, brokerage fees, or other charges.

Wholesale & Bulk Orders

For wholesale, business, or large-volume orders, please contact us directly to discuss available shipping options and applicable rates at contact@meralis.com or +1 (917) 352-8397.

Shipping Restrictions

We may be unable to ship to certain addresses or locations within our shipping area due to carrier restrictions, legal requirements, or operational limitations.

If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.

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Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Please include your order number when contacting us about a shipment so that we can assist you as quickly as possible.